Help & contactHow can we help?

Online, in about a minute: pick-up, destination, date and time, then your vehicle, with its price shown before you choose. You can also book by messaging our concierge on WhatsApp.

At least 30 minutes before pick-up, Morocco time. For an event or a long journey, book as early as you can.

No. An account simply keeps your rides and saved addresses in one place.

As soon as you send it, you get a reference (PRYM-…). Our concierge then confirms your chauffeur. If you gave your email address, a confirmation is sent there too.

It depends on how many passengers and bags you have. When you book, only the classes that fit are offered, each with its price. The Fleet page describes all six.

Water, tissues and Wi-Fi where available, with the temperature set to your liking. Whatever the class, the same protocol.

Mention it to our concierge when you book, and they'll confirm what's possible for your ride.

Based in Casablanca, we operate across Morocco under our tourist transport licence.

Add your flight number when you book: your chauffeur follows the landing and adjusts the pick-up time.

It's required for an airport pick-up: it's how your chauffeur follows your flight.

The waiting terms for your ride are confirmed by our concierge with your booking.

Your meeting point is confirmed by our concierge with your booking.

A fixed price between the airport and Casablanca, from 450 MAD in Select, per vehicle. Fuel, tolls and VAT included. Every class shows its price before you book.

Message our concierge on WhatsApp with your reference (PRYM-…) and they'll confirm the change with you.

Message our concierge with your reference. The cancellation terms for your ride are confirmed with your booking.

If you booked with an account, your rides are in your account. Otherwise, your reference is on the confirmation you received when you booked.

There's no online payment. Pay on board, by cash or card, or by invoice for companies.

On our listed routes (airport, listed cities, hourly hire), the price you see is the price you pay. Off-grid, it's a distance-based estimate, confirmed by our concierge before the ride.

The vehicle and its chauffeur, fuel, tolls and VAT. Prices are per vehicle, not per person.

Ask our concierge, on WhatsApp or by email, with your booking reference.

Yes. PRYM is a licensed tourist transport company, authorised to operate across Morocco. Our legal details are on the About page.

Every chauffeur signs a confidentiality agreement. What's said on board stays there.

Your chauffeur is in place 5 minutes before the agreed time. If anything unexpected comes up, you'll hear from us first.

Our privacy policy (in French) explains what we collect, why, and how to exercise your rights. You can delete your account at any time from your account page.

Yes: a compliant invoice for every ride (company ID and VAT), payment by invoice and a single point of contact on WhatsApp to book, change and follow up.

Yes, on the same terms as companies: a compliant invoice and payment by invoice. Message our concierge to open your account.

Yes: guest transfers between airports and hotels, artists and VIPs, and multi-day coordination with a single point of contact. Tell us about your event and we'll come back with a transport plan and a quote.